Privacy Policy

Global Stay Inc. («Global Stay», «we», «our», or «us») respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your privacy rights.

This Policy applies to our website, booking systems, guest registration forms, and accommodations managed by Global Stay and its affiliated companies.

1. INFORMATION WE COLLECT

Depending on the services you use, we may collect:

* Name, email address, phone number, mailing address and date of birth;
* Reservation and stay information;
* Payment and billing information;
* Government-issued identification documents;
* Selfie photographs submitted for identity verification;
* Vehicle information where required for parking or building access;
* Communications with our team;
* Website and technical information such as IP address, browser type and device information.

2. WHY WE COLLECT INFORMATION

We collect personal information for legitimate business purposes, including:

* Processing and managing reservations;
* Guest identity verification;
* Fraud prevention and security;
* Building and property access management;
* Customer service and support;
* Compliance with legal and regulatory requirements;
* Improving our services and guest experience.

3. IDENTITY VERIFICATION

To protect guests, property owners, and payment card holders from fraud, we may require identity verification before check-in.

Verification may include:

* A government-issued photo ID;
* A selfie or photograph for identity matching purposes.

This information is used solely for verification, security, fraud prevention, and reservation validation purposes.

4. CONSENT

Where required, Global Stay obtains consent before collecting or processing sensitive personal information.

By submitting information through our booking, registration, or verification processes, you consent to the collection, use, and disclosure of your information as described in this Policy and any related consent forms provided to you.

5. SHARING OF INFORMATION

Global Stay does not sell personal information.

We may share information with:

* Property managers and on-site staff;
* Building security and condominium management where required for access control;
* Booking platforms and operational service providers;
* Payment processors;
* Technology providers that support our operations;
* Government authorities or law enforcement where legally required.

6. INTERNATIONAL DATA TRANSFERS

Global Stay operates and manages properties in multiple countries.

Personal information may be processed, stored, or accessed in jurisdictions outside your country of residence. When this occurs, information may be subject to the laws of those jurisdictions.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

Identity verification documents are generally retained for up to ninety (90) days following check-out unless a longer retention period is required for:

* Fraud prevention;
* Chargeback investigations;
* Property damage claims;
* Security incidents;
* Legal proceedings;
* Regulatory or tax obligations.

When information is no longer required, it is securely deleted or anonymized.

8. SECURITY

Global Stay uses administrative, technical, and organizational safeguards appropriate to the sensitivity of the information collected.

Access to personal information is restricted to authorized personnel who require access for legitimate business purposes.

9. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

* Request access to your personal information;
* Request correction of inaccurate information;
* Request deletion of personal information where permitted by law;
* Withdraw consent, subject to legal or contractual limitations.

Requests may be submitted using the contact information below.

10. PRIVACY CONTACT

Questions, requests, or privacy concerns may be directed to:

Privacy Officer
Global Stay Inc.
Email: [reservations@global-stay.com](mailto:reservations@global-stay.com)

11. CHANGES TO THIS POLICY

Global Stay may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised «Last Updated» date.